"We contracted with Heather in 2018 to serve as our Corporate Secretary. Since then, Heather has guided us through a multitude of board and committee meetings and AGMs. She has also been a great asset to our board nominations processes, our board succession planning work and with board evaluations. Heather is extremely reliable, trustworthy and professional. You can tell that she takes great pride in her work and cares about her clients. It has been a pleasure working with Heather - I would recommend her in a heartbeat."
- Al-Azhar Khalfan, CEO, Supply Chain Canada (Ontario)
"The ADR Institute of Ontario (ADRIO) began engaging the service of Heather Terrence of Pinpoint Governance Group in the Spring of 2020. Heather has helped ADRIO with bylaw amendments, and she has also developed a report and learning session for our Board to examine effective governance models and practices. With her extensive experience, knowledge and expertise in nonprofit governance, Heather’s consulting service has been greatly valuable to ADRIO. Further, the reliability, openness and attentiveness Heather brings with her consulting has meant deliverables were achieved on time and on budget."
- Judy Shum, Executive Director, ADR Institute of Ontario
"Heather supported OASW with a comprehensive governance review. Her extensive expertise in non-profit work, governance and policy review has helped advance our future directions. Heather worked in partnership with the staff and Board to provide numerous recommendations in the areas of board composition, board nominations and our provincial structure. She continues to support OASW with transition and change management. Heather is professional and knowledgeable and I have valued her collaborative approach."
- Deepy Sur, CEO, Ontario Association of Social Workers
"The Peel Leadership Centre partnered with Heather on two governance projects - conducting an expert review of our governance policies and leading a session with our Executive Director Leadership Network on ED-Board relationships. On both occasions, Heather proved to be a true professional and was competent, reliable and flexible with our requirements. It was a pleasure working with Heather and I would highly recommend Pinpoint Governance Group for similar projects."
- Vanita Varma, Chief Executive Officer, Peel Leadership Centre
"Heather partnered with OAMHP on a project to review our nominations processes and to advise us on a Board succession plan. Her knowledge and insight regarding best practices in Association management were very welcome and the clarity of her report and recommendations were extremely helpful to us in making some internal adjustments. We would definitely welcome the opportunity to work with Heather again."
- Maryann Istiloglu, Executive Director, OAMHP
"Heather provided governance training for our board of directors. Heather was a true professional from our initial conversations to following up on items she committed to send to us. Her knowledge of non-profits and non-profit governance is impressive. Our board greatly benefitted from her training, expertise and experience. I would highly recommend Heather for this type of project."
- Shirley Clarke, President, North Shore Connexions Society
"Heather recently supported us at our Board Retreat - leading an interactive workshop focused on Board Succession Planning. She was well prepared and organized which aided us with the ability to effectively plan our next steps and milestones. We greatly appreciated the time and attention Heather gave to us before, during and after the Board retreat - she challenged us to think in advance which directly resulted in our achieved outcomes. It was a pleasure working with Heather!"
- Kirsten Barnes, Board Member, Catholic Family Services Peel Durham
"Heather participated on a panel at the Executive Directors’ Network (EDN) Conference on the subject of linking strategy with operations. Her professional nature and nonprofit background were perfect fits for the session. She was able to provide advice and share her experiences as a senior executive, board member and governance consultant. The panel discussions were very well received by our delegates and we would definitely welcome another opportunity to work with Heather in the future."
- Ankur Lall, Manager of Strategic Planning and Projects, AMAPCEO
"My company needed some policies written for a proposal we were working on during an extremely busy time and Heather came in at the 11th hour and proved to be a life saver. Heather is a true professional. She met my deadlines, did all the research and as far as I am concerned, went above and beyond for this project. Heather was a pleasure to work with and I will happily recommend her services any time."
- Katherine Wright, President, The Wright Solution
"In my work with Heather at CANASA, I saw a seasoned professional in action. Heather was able to see and understand the larger picture of the broad industry while leading staff and keeping her eye on detailed operational issues. Most importantly, Heather always conducted herself with professionalism and integrity even during challenging times."
- Peter Wright, President, The Planning Group
“I worked with Heather for several years and was continually impressed with her knowledge of and passion for governance. Working closely with numerous nonprofits in my current role, I know how unique these organizations are and am aware of the many intricacies that exist. I can say with confidence that Heather is an expert at navigating efficiently through the complexities of a nonprofit’s structure, bylaws, policies and procedures."
- Isabelle Gonthier, President & COO, Yardstick Assessment Strategies
"I had the pleasure of working with Heather in her various positions at FP Canada for over 10 years. In her role as Corporate Secretary to the board of directors, Heather excelled at everything governance related. She led the process to restructure FP Canada's governance model several times during her tenure and competently updated all governance policies and bylaws during these transitions. Heather also developed and maintained FP Canada's board policy manual, which was always well balanced between best practices and the organization's unique needs. I would highly recommend Heather’s services as she is truly a governance expert."
- Cary List, President & CEO, FP Canada
"In my role as Executive Director of the Financial Planning Foundation, I had the pleasure of working with Heather as we enhanced our governance practices and supporting policies. Heather was my go-to person when it came to board relations, policy development and governance issues in general. She provided me with countless recommendations that were “right” for the Foundation at critical stages of our organization's growth. Now that she is a full-time consultant, I would not hesitate to draw upon Heather’s services to refine my organization’s governance policies, and I would recommend her to any organization looking to do the same."
- Stefanie Ince, Executive Director, Dystonia Medical Research
"I worked closely with Heather when I served as Chair and Past Chair of the Board at Financial Planning Standards Council. Heather proved to be a true expert in non-profit governance and was the lead on countless successful projects. Heather has a natural ability to understand where the weaknesses are in an organization’s governance documents and uses her unique skills to strengthen them. She is collaborative, professional, great with volunteers and overall, a pleasure to work with. I have every confidence that Heather will excel in all that she does for her clients."
- James W. Kraft, Former Chair, Financial Planning Standards Council