"Pinpoint partnered with our Association and led the recruitment of our new Executive Director. Overall, our Search Committee was very impressed with the work Heather did and the results we achieved. The meetings and interviews were well structured, the project plan was on point and everyone knew what to expect at all times. We had a very ambitious timeline and Heather delivered on time and on budget. I would highly recommend Heather for her recruitment services and for governance consulting as well."
- Marlayna Morgan, President, Saskatchewan Association of Veterinary Technologists
"Tourism London partnered with Pinpoint at CSAE's National 2022 Conference. We signed up for a roundtable discussion with Association Executives and required a governance expert to lead the subject matter topics of board recruitment and succession planning. Heather was the expert that we needed. She is reliable and a true professional. She definitely made me look good! Participants provided excellent feedback on Heather's knowledge and great tips and the handouts that she exclusively prepared for us as takeaways were outstanding. We definitely look forward to the opportunity to partner with Pinpoint again!"
- Karen Dowhan, Director, Meetings & Conventions, Tourism London
"HRAI contracted with Pinpoint to conduct a professional review of our policies and by-laws. Heather was very flexible with her approach and adapted to our revised timelines and scope of work with ease. Heather continues to be our go-to consultant when we need to bring in outside expertise for governance items."
- Frank Diecidue, VP Operations, Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI)
"Heather has been an invaluable resource for myself as an Executive Director, as well as our Board. Her expertise and responsiveness have been very useful as we update and mature our governance policies and practices. It can be challenging for a non-profit organization to stay on top of current governance best practices. Thankfully Pinpoint has successfully moved us forward to where we need to be!"
- Taryn Rennicks, Executive Director, Community Health Centres of Northumberland
"We hired Heather to draft a new set of by-laws for our association. Our by-laws are now easy to read, streamlined and are aligned with the requirements in the new Ontario Not-for-Profit Corporations Act. Our Committee was very pleased with the overall process and efficient way the project was run to completion."
- Michelle Broom, President, Ontario Produce Marketing Association
"We contracted with Heather in 2018 to serve as our Corporate Secretary. Since then, Heather has guided us through a multitude of board and committee meetings and AGMs. She has also been a great asset to our board nominations processes, our board succession planning work and with board evaluations. Heather is extremely reliable, trustworthy and professional. You can tell that she takes great pride in her work and cares about her clients. It has been a pleasure working with Heather - I would recommend her in a heartbeat."
- Al-Azhar Khalfan, CEO, Supply Chain Canada (Ontario)
"The ADR Institute of Ontario (ADRIO) began engaging the service of Heather Terrence of Pinpoint Governance Group in the Spring of 2020. Heather has helped ADRIO with bylaw amendments, and she has also developed a report and learning session for our Board to examine effective governance models and practices. With her extensive experience, knowledge and expertise in nonprofit governance, Heather’s consulting service has been greatly valuable to ADRIO. Further, the reliability, openness and attentiveness Heather brings with her consulting has meant deliverables were achieved on time and on budget."
- Judy Shum, Executive Director, ADR Institute of Ontario
"Heather supported OASW with a comprehensive governance review. Her extensive expertise in non-profit work, governance and policy review has helped advance our future directions. Heather worked in partnership with the staff and Board to provide numerous recommendations in the areas of board composition, board nominations and our provincial structure. She continues to support OASW with transition and change management. Heather is professional and knowledgeable and I have valued her collaborative approach."
- Deepy Sur, CEO, Ontario Association of Social Workers
"The Peel Leadership Centre partnered with Heather on two governance projects - conducting an expert review of our governance policies and leading a session with our Executive Director Leadership Network on ED-Board relationships. On both occasions, Heather proved to be a true professional and was competent, reliable and flexible with our requirements. It was a pleasure working with Heather and I would highly recommend Pinpoint Governance Group for similar projects."
- Vanita Varma, Chief Executive Officer, Peel Leadership Centre
"Heather partnered with OAMHP on a project to review our nominations processes and to advise us on a Board succession plan. Her knowledge and insight regarding best practices in Association management were very welcome and the clarity of her report and recommendations were extremely helpful to us in making some internal adjustments. We would definitely welcome the opportunity to work with Heather again."
- Maryann Istiloglu, Executive Director, OAMHP
"Heather provided governance training for our board of directors. Heather was a true professional from our initial conversations to following up on items she committed to send to us. Her knowledge of non-profits and non-profit governance is impressive. Our board greatly benefitted from her training, expertise and experience. I would highly recommend Heather for this type of project."
- Shirley Clarke, President, North Shore Connexions Society
"Heather recently supported us at our Board Retreat - leading an interactive workshop focused on Board Succession Planning. She was well prepared and organized which aided us with the ability to effectively plan our next steps and milestones. We greatly appreciated the time and attention Heather gave to us before, during and after the Board retreat - she challenged us to think in advance which directly resulted in our achieved outcomes. It was a pleasure working with Heather!"
- Kirsten Barnes, Board Member, Catholic Family Services Peel Durham
"Heather participated on a panel at the Executive Directors’ Network (EDN) Conference on the subject of linking strategy with operations. Her professional nature and nonprofit background were perfect fits for the session. She was able to provide advice and share her experiences as a senior executive, board member and governance consultant. The panel discussions were very well received by our delegates and we would definitely welcome another opportunity to work with Heather in the future."
- Ankur Lall, Manager of Strategic Planning and Projects, AMAPCEO
"My company needed some policies written for a proposal we were working on during an extremely busy time and Heather came in at the 11th hour and proved to be a life saver. Heather is a true professional. She met my deadlines, did all the research and as far as I am concerned, went above and beyond for this project. Heather was a pleasure to work with and I will happily recommend her services any time."
- Katherine Wright, President, The Wright Solution
"In my work with Heather at CANASA, I saw a seasoned professional in action. Heather was able to see and understand the larger picture of the broad industry while leading staff and keeping her eye on detailed operational issues. Most importantly, Heather always conducted herself with professionalism and integrity even during challenging times."
- Peter Wright, President, The Planning Group